Privacy Policy

Information We Collect

AMS Restoration may collect:

• Name
• Address
• Phone number
• Email address
• Insurance information
• Property information
• Photographs
• Moisture readings
• Project documentation
• Payment information
• Communication records

How We Use Information

We use information to:

• Schedule appointments
• Perform restoration services
• Prepare estimates
• Process invoices
• Communicate with insurance carriers
• Document project progress
• Comply with legal obligations
• Improve customer service

Sharing Information

AMS Restoration may share information with:

• Insurance companies
• Adjusters
• Mortgage companies
• Engineers
• Industrial hygienists
• Material suppliers
• Equipment vendors
• Subcontractors
• Payment processors
• Government agencies when required by law

We do not sell customer personal information.

Photographs

Project photographs may be taken before, during, and after restoration.

Photos are used for:

• Insurance documentation
• Project records
• Quality control
• Warranty support

Marketing use of project photos that identify a customer or address will only occur with the customer’s permission, except where otherwise permitted by law.

Data Security

AMS Restoration uses commercially reasonable administrative, technical, and physical safeguards to protect customer information. While we strive to protect personal information, no method of electronic storage or transmission can be guaranteed to be completely secure.

Communications

By providing contact information, the Customer authorizes AMS Restoration to communicate via:

• Telephone
• Email
• Text message (SMS)
• Electronic document platforms

These communications may include scheduling updates, project information, invoices, payment reminders, warranty matters, and customer service follow-up. Customers may opt out of marketing communications at any time, though service-related communications may still be sent while a project is active.

Records Retention

Project records may be retained for business, warranty, insurance, tax, and legal purposes in accordance with applicable laws and company policy.

Website & Cookies

If using our website, basic technical information such as IP address, browser type, pages visited, and cookies may be collected to improve website performance and customer experience.

Policy Updates

AMS Restoration may update these Terms & Conditions and Privacy Policy periodically. The most current version shall govern future services and will be made available upon request.